Privacy Policy
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TotalSPA - Privacy Policy
Effective Date: 16th November 2025
This Privacy Policy describes how TotalSPA PTY LTD ABN: 67 691 922 344. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make an inquiry, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a prospective client, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law in Australia.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services (including consultations, quotes, installations, and after-sales support), comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services (e.g., via contact forms, quote requests, email, phone calls) may include:
Basic contact details including your name, address, phone number, and email.
Inquiry/Service Information including details about your interest in saunas, ice baths, or spas, site specifications, project requirements, budget indications, and any other information you choose to provide related to a service request.
Account information (if an account is created for ongoing service).
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent us from providing or accessing these features or services.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such such as analytics providers (e.g., Google Analytics).
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill our contract with you.
Trade partners or suppliers from whom you purchase products that we install, who may share necessary details for installation.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Services: We use your personal information to provide you with our Services in order to perform our contract with you, including to process your payments, provide quotes, conduct site assessments, perform installations, arrange for any necessary logistics, and to send notifications to you related to your service, project, or account.
Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message (if opted-in), or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you: We use your personal information to provide you with customer support, respond to inquiries, and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, delivery, and installation support).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to facilitate a warranty claim or coordinate with other trades you have engaged.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or acquisition, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have, in the past 12 months, disclosed the following categories of personal information (and sensitive personal information, if applicable and denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
Identifiers such as basic contact details and certain inquiry and account information.
Commercial information such as service inquiry details, project specifications, and customer support information.
Internet or other similar network activity, such as Usage Data.
Categories of Recipients: Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), Business and marketing partners, Affiliates.
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post reviews or other user-generated content (e.g., testimonials). If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices (Applicable in Australia under Australian Privacy Principles)
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access: You have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Correct: You have a right to request that we correct inaccurate or outdated personal information we maintain about you.
Right to Anonymity or Pseudonymity: Where lawful and practicable, you have the option of not identifying yourself, or of using a pseudonym, when dealing with us.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account, service requests, or active projects.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may have the right to lodge your complaint with the Office of the Australian Information Commissioner (OAIC).
International Users
Please note that we primarily operate within Australia. If we transfer, store, or process your personal information outside of Australia, we will take reasonable steps to ensure that the recipient handles the information in accordance with the Australian Privacy Principles.
SMS Privacy Policy
At TotalSPA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and marketing communications.
Information We Collect When you visit our website or sign up for our offers, we may collect the following information:
Personal Information: Name, email address, phone number (if you opt into SMS marketing), and project/delivery details.
Inquiry/Order Information: Services requested, billing address, and transaction details.
Website Usage Data: IP address, browser type, and how you interact with our website.
How We Use Your Information We use your information to:
Process and fulfill your service requests and installations.
Provide customer support and respond to inquiries.
Send marketing emails and SMS (only if you opt in).
Improve our website and customer experience.
SMS Marketing & Communications By providing your phone number, you agree to receive text messages from TotalSPA about promotions, updates, and service-related notifications. Message frequency may vary. You can opt out anytime by replying STOP to any message. Standard messaging rates may apply.
Sharing Your Information We do not sell or rent your personal data. However, we may share your information with trusted third parties, such as:
Payment processors to complete transactions.
Delivery and installation partners to facilitate our services.
Marketing platforms to send promotional emails or SMS.
Your Rights & Choices You have the right to:
Opt out of marketing emails by clicking "Unsubscribe" in any email.
Opt out of SMS by replying STOP to any text message.
Request correction or access to your personal data by contacting us.
Data Security We implement security measures to protect your personal information, but no online transmission or storage method is 100% secure. Please ensure your login details (if applicable) remain confidential.
Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Information
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us using our contact us page.